Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter
• Request a consultation or quote
• Communicate with us via email or phone
• Use our services

This information may include:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Business requirements and project details

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device information
• Location data (country/city level)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To manage accounts, process payments, and maintain records
• Security: To detect, prevent, and address technical issues and fraudulent activities

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and marketing

4. How We Share Your Information

We may share your information with the following third parties:

4.1 Service Providers

• Hosting Providers: For website hosting and infrastructure
• Email Services: For email communication and newsletters
• Analytics Tools: Google Analytics for website performance analysis
• Payment Processors: For secure payment processing
• Cloud Services: AWS, Azure, Google Cloud for data storage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact Form Data: 2 years from last contact
• Client Project Data: 5 years after project completion
• Newsletter Subscriptions: Until you unsubscribe
• Analytics Data: 26 months (Google Analytics default)
• Financial Records: 7 years (legal requirement)

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or Albania, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@entercom.al

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Data backup and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Albania. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: